Transforming Cheshire & Merseyside with PACO
PACO Rolls Out Across Cheshire & Merseyside to Transform Primary Care
4-Minute Read • 20th March 2025
GP practices across Cheshire & Merseyside are set to benefit from the deployment of PACO (Patient and Care Optimiser) as part of an NHS Primary Care Pilot led by the Cheshire and Merseyside Integrated Care Board (ICB). Designed to modernise primary care at scale, PACO aims to enhance patient access, streamline administrative workflows, and support neighbourhood-based care.
The rollout of PACO across Cheshire and Merseyside is a key step in delivering the NHS Elective Care Reform Plan, which aims to reduce waiting lists, improve patient access, and enhance coordination between healthcare providers. By enabling patient self-management, supporting multidisciplinary teams (MDTs), and leveraging data-driven insights, PACO is driving the NHS’s shift toward integrated neighbourhood care. This approach prioritises continuity, prevention, and personalised care, ensuring that patients receive the right support at the right time. By connecting primary care, community services, mental health, and social care, PACO strengthens collaboration across healthcare teams, helping to address population health challenges and create a more efficient, patient-centred system.
Key Features Supporting NHS Neighbourhood Care
As part of the deployment, GP practices will initially be implemented with PACO’s core digital capabilities, designed to streamline operations, enhance patient engagement, and support collaborative care across the region.
Analytics
Provides real-time data insights to identify at-risk patients, proactively address health inequalities, capacity and demand management and improve long-term care planning.
Digital Front Door
Empowering patients to book appointments, submit queries, and share health data remotely, reducing administrative burden, eliminating the 8am rush and improving accessibility and patient self-management.
Care Navigation
Supports practice staff with intelligent prompts and key searches during patient interactions, ensuring patients are directed to the most appropriate care pathway the forest time for continuity of care.
Patient Messaging
Send email and SMS messages for seamless communication, integrated to the GP’s clinical system, helping to reduce DNA rates and improve patient engagement.
Rocket Bar
Effortlessly access key PACO features and patient data while working in clinical environments, eliminating the need to navigate through multiple screens for a faster, more efficient workflow.
Neighbourhood Appointment Book
Enables seamless cross-practice appointment scheduling, ensuring patients have access to wider primary care teams.
Collaborative Deployment & Future Growth
The rollout of PACO is being delivered in collaboration with the Cheshire and Merseyside ICB to ensure a smooth transition for healthcare staff of the GP Practices. Deployment, training and support are ongoingly being provided by the Blinx Team to help practice integrate PACO into their daily operations ensuring the system delivers measurable benefits for patients and healthcare professionals alike.
With PACO going live across Cheshire & Merseyside, practices are better equipped to provide integrated, patient-centred care, supporting the NHS’s vision for neighbourhood-based, provocative, and preventative healthcare. A more connected future for patients and healthcare providers is here with PACO.
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