PACO
PACO for Patients
Analytics & Reporting
Patient Access & Interaction
Digital Triage & Disposition
Setup & Configuration
Workforce Optimisation
Patient Communications
Appointment Management
Consultation & Prescribing
Caseload Management
Billing & InvoicingPACO for Patients
PACO (The Patient and Care Optimiser) is an online platform provided by Blinx Healthcare that your healthcare organisation uses to help you access its services and stay connected with its team.
Depending on the services your healthcare organisation offers, you may be able to use PACO to manage appointments, complete health forms, read messages, view shared documents and more.
Your healthcare organisation is responsible for your care. Blinx Healthcare provides the technology that helps you access its services.
PACO does not provide medical care, medical advice or emergency support. If you have a health concern or need help with your care, please contact your healthcare organisation directly.
Need Help? Contact Your Practice Directly
PACO is a digital tool that helps connect you with your healthcare providers. Any questions or concerns should be directed to your healthcare providers.
If you need medical help, have questions about a message, or want to change an appointment, please reach out to your practice directly.
Getting Started With PACO
New to PACO? Learn how to access your practice’s online services and find your way around your patient hub.
Your PACO Overview
PACO makes it easier to access the online services offered by your healthcare practice. Watch our video to see how to access the Patient Hub, sign in and make the most of the services available to you.
Access Your Care Online With PACO
Explore the online services available through your practice’s website, or access a specific service using a secure link sent directly to you.
Your practice may send you a secure link by text or email, taking you straight to an online service. This could be an invitation to complete a health form, book an appointment or access support relevant to your needs.
Your practice may offer a Digital Front Door through its website, where you can explore the online services available to you, like completing health forms, exploring appointment options and finding helpful health information.
Managing Your Care With The PACO's Patient Hub
Manage appointments, complete forms and keep track of information from your healthcare practice – all in one place.
Make PACO Work For You
Everyone accesses online information differently. PACO includes an accessibility tool that helps you adapt the portal to better suit your needs and preferences.
Whether you’d prefer content that’s easier to read, language support or other accessibility options, you can explore the available settings and choose what works best for you.
Need help? If you’re having difficulty accessing or using PACO, contact your healthcare organisation for support.
Find Your Practice's Online Services
Every healthcare organisation offers different online services and may use PACO in different ways.
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Search for your GP practice or healthcare organisation’s website.
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Look for options such as Online Patient Access, Digital Front Door or Submit a Medical Request.
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Follow the instructions and select the service you need, then follow the steps provided.
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Contact your healthcare organisation directly for help accessing PACO and its online services.
About Blinx Healthcare
Helping the people who care for you work together.
Blinx Healthcare is the company behind PACO. We develop software that helps healthcare organisations connect their services, support their teams and make everyday healthcare tasks easier to manage.
Healthcare often involves different systems that don't work together as well as they could. This can mean repeated work, harder-to-find information and delays.
Our aim is to help connect healthcare information, tools and teams so professionals can spend less time navigating systems and more time focusing on what matters most: caring for you.
Relieves Our Concerns
I sent the form and within 20 minutes had received a
link to see the doctor urgently. I was able to book an
appointment within 90 seconds and was at the practice
25 minutes later!
This helped to relieve our concerns and historically
we would still have been waiting for the phone call
back from the practice in the time it took for us to
be seen.
Questions You May Have
Answers about accessing and using your PACO portal and practice online services via PACO
What is Blinx PACO?
PACO is software developed by Blinx Healthcare and used by healthcare organisations to support their online services.
Do I need to download an app?
No. You can access the Patient Hub through a secure link or your practice's Digital Front Door. You can also add it to your phone's home screen for easier access, just like an app.
Do I need to create an account?
No. There's no need to register, create a password or remember separate login details. You'll just need your NHS number and date of birth to securely access the Patient Hub.
How do I access the Patient Hub?
You can access the Patient Hub through a secure link sent by your practice, usually by text or email, or when you're guided there through the Digital Front Door.
Why does my Digital Front Door look different from someone else's?
Each practice can customise its Digital Front Door and choose which services to offer. Some options may also depend on your individual needs or eligibility.
What services can I access through the Digital Front Door?
This depends on your practice. You may be able to submit requests, access medical support, complete health forms, book appointments or find useful information.
What if I can't access the Patient Hub?
Check you're using the correct link and have entered your NHS number and date of birth correctly. If you still need help, contact your healthcare organisation directly. Blinx Healthcare cannot provide individual patient access support.
Can I find previous messages and documents from my practice?
Yes. You can revisit previous text messages and emails in your communication history, and access documents and files shared by your healthcare team in the Files section.
Can I save a health form and complete it later?
Yes. You can save your progress and return to complete your form later. You can also view forms waiting to be completed and those you've already submitted.
Can I change or cancel an appointment online?
Depending on the options available at your practice, you may be able to reschedule or cancel an appointment through the Patient Hub.
What happens after I submit a health form?
Your form is sent to your healthcare organisation for review. Your practice will consider the information and decide what action is needed.
Can I book appointments online?
This depends on the services your practice makes available. You may be invited to book specific appointments or be able to choose from available options.
What accessibility options are available?
The Patient Hub includes accessibility tools that may offer larger text, contrast settings, alternative fonts and translation features to make information easier to access.
Can I receive messages in my preferred language?
Your practice may be able to send messages and information in your preferred language. Let your healthcare organisation know your language preference so it can record this and help where possible.