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Modern Care Is Complex.
PACO Makes It Simple.

PACO (The Patient and Care Optimiser) is the foundation of a new kind of health system – one built not around traditional Electronic Patient Records (EPRs), but around the Global Health Record (GHR): a patient-centred, data-driven platform designed for seamless care across settings.

Unlike fragmented EPRs tied to single organisations, PACO connects patients, professionals, and services across neighbourhoods and systems. It brings together digital access, communications, caseload management, and population health tools into one intuitive platform, making it easier to deliver proactive, integrated care at scale.

With PACO, care teams work as one, patients stay connected, and the future of healthcare moves from silos to systems.

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Explore Features
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Build PACO Your Way

Every service is different – PACO adapts to your team, your service model, your vision.

NHS Providers

Explore how PACO supports NHS teams across services and settings.

Private & International Healthcare Providers

Explore how PACO supports a range of care models worldwide.

Patients

Using PACO as a patient? Learn how it helps connect your care journey.

Transforming the Way You Deliver Care

A modern healthcare platform built to flex, scale, and simplify.

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All the tools you need in one powerful platform — no switching between systems.

PACO adapts to your needs – easily switch on or off features and scale seamlessly as your service evolves.

Built with healthcare teams, evolved through real feedback, designed to fit real workflows.

There’s no Blinx way to deliver care. PACO is configurable to your workflows and service model.

From individual services to large healthcare networks, PACO powers operations at every level.

Connect services, share data, and deliver connected neighbourhood care across the entire patient journey.

Streamline Care With One Platform

Everything you need to deliver proactive, efficient, and connected care — all in one place.

Driving Results That Matter

PACO supports better outcomes for patients and providers alike.

From Go-Live to Growth

Expert support at every stage of your PACO journey

Deployment & Training

We deliver tailored, supported deployment with hands-on training to ensure your team feels confident, capable, and supported from the very first login.

Professional Services

Our experienced team partners with you to align PACO to your workflows, helping you unlock its full potential.

Integrations & API

We work with your tech, not against it. Browse current integrations or request more via our open API.

See PACO in Action

Ready to get started? We’ll show you exactly how PACO can fit your team.

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Integrations & API

Today’s Integrations. Tomorrow’s Possibilities

Current Integrations

PACO already works seamlessly with a growing list of trusted healthcare systems and tools

  • TPP
  • EMIS
  • Stripe
  • NHS CIS2 (Smartcard)
  • NHS MESH
  • NHS ITK2.2 - Inbound
  • NHS PDS
  • NHS NCRS
  • NHS EPS
  • NHS CP-IS Patient Flag

Integrations Coming Soon

We’re continuously expanding our integration network to meet the evolving needs of care providers.

  • NHS ITK2.2 - Outbound
  • NHS ITK3
  • NHS Pathways/PaCCs
  • NHS Login
  • NHS GPConnect - HTML
  • NHS GPConnect - Access Document
  • NHS GPConnect - Send Document
  • NHS IM1
  • NHS Patient Flags
  • NHS Test Requesting

Can't See Your Integration?

Why not make a request? Let us know what you’d like to connect PACO with

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Analytics & Reporting

See everything. Act smarter.

Clinical Analytics

Drive Smarter, Safer Patient Care

  • Build, import and manage patient reports for targeted campaigns
  • Identify patient cohorts and analyse medication trends
  • Manage and automate QOF, LTCs, reviews and more
  • Make data-led decisions at scale
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Operational Analytics

Optimise Day-to-Day Operations

  • Tailor dashboards to your performance objectives
  • Manage capacity, demand, and staff across sites and services
  • Identify inefficiencies, from DNA rates to appointment trends
  • Compare performance across single or multiple sites

Digital Control Room

ICB-Level Intelligence & Oversight

  • Access real-time analytics across care settings and services
  • Map practice capacity to support smarter demand management
  • View patient demographics and population health analytics across regions
  • Use intelligent automation for proactive outreach and intervention
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Patient Communication

Stay close. Even from afar.

Comms Hub

Engage Patient with Tailored Communication

  • Build personalised email & sms templates
  • Automate call/recall and launch targeted outreach campaigns
  • Attach health forms, appointment booking links & multimedia content
  • Auto-code campaigns with Tag Manager & map to specific appointment slots
  • Track engagement with real-time performance analytics
  • Get started faster with clinically approved, pre-built templates from PACO’s asset library
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Quick Send

Fast & Direct Patient Outreach

  • Send one-off or pre-built email & SMS messages in seconds
  • Attach health forms, booking links, and important files on the fly
  • Automatically translate messages to patient’s preferred language
  • Seamlessly auto-coded to patient records

Telephony

Smarter Calls. Better Patient Experience.

  • Manage inbound and outbound calls with ease and clarity
  • Securely record calls, take notes, and attach documents to patient records
  • Enable virtual waiting rooms with live call statuses, timers, and clinician assignments
  • View case details directly from the call interface to act faster and more safely
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Patient Access & Interaction

Greater Access. Smarter Conversations.

Digital Front Door

24/7 Streamlined Online Patient Access

  • Support patients in managing their care online anytime, anywhere
  • Beat the 8am rush and signpost patient to trusted resources fast
  • Configure patient care pathways
  • Enable self-booking, digital triage, and auto-coded data capture
  • Launch faster with ready-made Digital Front Door pathways from PACO’s asset library
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Care Navigation

Right Care, First Time With Digital Concierge

  • Support staff with intuitive workflows that reduce training time
  • Streamline triage with standardise, configurable pathways
  • Book appointments or complete health forms on behalf of patients
  • Ensure equal quality of care for all patients, regardless of digital ability
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Appointment Management

One calendar. Endless coordination.

Appointment Book

Manage Neighbourhood Appointments

  • Manage cross-organisation appointments from a single dashboard
  • Create tailored appointment books by service, slot, and clinician
  • Track clinician availability and patient demand across services at scale
  • Automatically send reminders and rescheduling links to reduce DNA rates
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Scheduler

Self-Booking Made Easy

  • Enable patient book the right slot with the right clinician with smart booking links
  • Configurable by appointment type, time, team, or staff member
  • Send scheduler links for secure bookings via SMS and email templates
  • Manage capacity from digital access, targeted comms with one scheduler link
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Digital Triage & Disposition

Right care. First time.

Health Forms

Secure Patient Data Capture

  • Digitally capture clinical and admin information from patients
  • Use forms for routine check-ins, pre-appointment surveys and tailored health diaries
  • Automatically flag responses requiring clinical attention with Health Form Inbox
  • Auto-translate forms into the patient’s preferred language and auto-code responses to records
  • Start collecting health data right away with pre-built templates from PACO’s asset library
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Quick Forms

Digital Consultations, Anywhere

  • Mobile consultations for home visits, care homes rounds, and on-the-go consultations
  • Eliminate paper note-taking and manual data re-entry
  • Work offline with automatic syncing to patient records once reconnected to internet
  • Use voice-to-text input for efficient note-taking

Rocket Bar

Rapid Triage, From Any Screen

  • Quickly access PACO features through a moveable toolbar across systems
  • Triage Health Forms and review quick send inboxes
  • View patient summaries and switch between organisation(s)
  • Send email and sms messages with health forms and booking links in real time
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Consultation & Prescribing

Faster notes. Smarter scripts.

Consultations

Flexible Tools for Smarter Consultations

  • Conduct remote or in-person consultations digitally with voice-to-text capabilities
  • Build & use customisable consultation templates to streamline notes
  • Add attachments, multiple notes, comments, and record offline consultations
  • Automatically code consultations directly into the patient record
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Quick Script

Fewer Clicks. Faster, Safer Prescribing.

  • Rapidly generate prescriptions from the Electronic Prescribing Service (EPS)
  • Built-in safety checks for allergies, drug interactions, and duplications
  • Access a real-time map view of nearby open pharmacies
  • Auto-coded to patient records for accuracy and traceability

Remote Consultation

Connect With Patients, Anywhere

  • Host web chat, voice or video consultations with multiple clinicians or patients
  • Capture coded consultation notes and securely share images, files, and videos
  • Reduce DNAs with a virtual waiting room
  • Store all media safely for training, clinical reviews, and quality assurance
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Setup & Configuration

Configure PACO to Work Your Way

Patient Facing Configuration

Build Standardised Care Pathways

  • Configure your Digital Front Door from availability settings to patient care pathways
  • Set care navigation rules to guide patients to the right care, first time
  • Configure Scheduler links by appointment types, locations, or campaigns
  • Deliver consistent, best-practice care through custom digital pathways
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Organisation Configuration

Setup Your Organisations Branding

  • Manage appointment types, availability, and service access across teams
  • Define user roles, permissions, and system access by staff members
  • Set organisation-wide branding for consistent templates and communication
  • Create and maintain structural preferences aligned with your operational model

Asset Library

Get Started Faster with PACO’s Starter Pack

  • Clinically reviewed and approved by our expert team
  • Continuously updated and evolving template library
  • Easy setup with support from our deployment team during onboarding
  • Build on existing templates or create your own, customised to your needs
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User Portal

Your Go-To Hub for All Things PACO

  • Onboard faster with step-by-step guides
  • Access self-learning tools and video walkthroughs anytime
  • Stay updated with the latest release notes and feature drops
  • Get quick help with built-in technical support links
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Caseload Management

Empower Teams. Streamline Workloads.

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Caseload Management

Smarter Allocation, Safer Oversight

  • Manage patients by clinical need, risk, or care pathway
  • Automatically assign cases based on team skillsets or workload capacity
  • Maintain real-time visibility to ensure no patient is missed or overlooked
  • Improve continuity of care by allocating cases to the right clinician

Document Management

Secure, Centralised Information

  • Securely store and manage clinical documents in one place
  • Quickly search and retrieve information with smart filters and tagging
  • Improve audit trails and compliance with consistent documentation
  • Enable seamless team collaboration with shared document access
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Work Board Management

Automation for Everyday Efficiency

  • Mirror your clinical and operational workflows with intelligent configuration tools
  • Automate actions based on patient responses, risk profiles, or team capacity
  • Reduce manual admin with smart triage routing, alerts, and prioritisation triggers
  • Scale consistent workflows across teams, locations, and service
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Workforce Optimisation

Smarter scheduling. Stronger teams.

Staff Rotating

Right People, Right Access

  • Optimise workforce capacity through skill-based scheduling
  • Assign staff to roles, services, and clinics based on availability and expertise
  • Reduce gaps and duplication by matching staff availability to patient need
  • Support team planning with data-driven insights and role-based rostering
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Talent Management

Building Data-Driven Structure

  • Academy with role hierarchies and comprehensive capability mapping for role families/roles
  • Capability assessments with configurable workflow
  • Personal development planning and pathways (learning, coaching, best practice, mentoring etc.)
  • Succession planning
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Billing & Invoicing

Clearer costs. Smoother payments.

Quick Pay

Fast, Secure Payments for Healthcare Services

  • Collect payments for private services, forms, and travel vaccinations
  • Integrated with Stripe to generate instant invoices and secure payment links
  • Track payment status and completion with the platform
  • Improve services with digital-first payment options
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Coming Soon

Preview The Future of PACO

Global Health Record

One Patient. One Record. Across Services.

  • A single, continuously updated record that connects care teams and service
  • Access a complete history of patient’s entire healthcare journey in one place
  • Improve continuity of care and support better clinical decisions
  • Reduce duplication and enhance visibility across healthcare services
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PACO Assist

Your Intelligent Clinical Assistant

  • AI-powered suggestions for coding and clinical documentation
  • Reduce manual admin with automated data processing
  • Highlight potential issues or gaps in consultations and note-taking
  • Ensure consistency and accuracy in patient records