✨ New Feature
Brand-new tools and functionalities added to PACO to help you work more efficiently and deliver even better patient care.
PACO
PACO User Training Portal:
A dedicated training portal is now available for PACO users, offering onboarding support, feature walkthroughs, and self-serve learning resources.
Health Forms Inbox
Add/Remove Tags from Individual Health Forms:
Staff can now add or remove tags on individual health forms directly from the Health Form Inbox, helping better organise and filter incoming forms.
Digital Front Door
OTP Resend Cool-Down:
To improve security and prevent accidental multiple requests, a 30-second cool-down period has been added before users can request a new OTP code. This will help reduce patient’s from accidently requesting a large volume of codes/links in a very short space of time thus reducing the entries into the clinical system.
🚀 Improvements
Enhancements to existing features, based on your feedback, to make PACO faster, smoother, and easier to use.
Quick Send & Message Templates
Validate Dynamic Fields to Prevent Failures:
Dynamic fields in message templates and Quick Send are now validated to prevent message sending failures due to incomplete or missing values.
Allow Sending When Dynamic Fields Are Empty:
Messages will now still send even when certain dynamic fields are null or empty, improving reliability in communication workflows.
Analytics
Improved Report Caching:
Report caching in analytics has been improved to reduce loading times and improve overall system responsiveness.
🛠️ Fixes
Resolved bugs and technical issues to ensure PACO runs reliably and as expected.
TPP Integration
Journal Entries Now Include Questions:
TPP journal entries now correctly include the original health form questions, providing full context for the patient’s responses.
Video Appointments
PACO Connect Compatibility:
Video appointments now function correctly when scheduled via PACO Connect and TPP-sourced appointments.
Table of Contents
Help Us Support You More Effectively
Please continue raising tickets via the Help Desk — it’s the best way to flag issues and help us improve PACO for everyone.
