New Features
Powerful new tools and capabilities added to PACO to help you work smarter and deliver even better care
User Portal
New PACO User Training Portal:
A dedicated training portal is now available for PACO users, offering onboarding support, feature walkthroughs, and self-serve learning resources.
Digital Front Door
OTP Resend Cool-Down:
To improve security and prevent accidental multiple requests, a 30-second cool-down period has been added before users can request a new OTP code. This will help reduce patient’s from accidently requesting a large volume of codes/links in a very short space of time thus reducing the entries into the clinical system.
Health Form Inbox
Add/Remove Tags from Individual Health Forms:
Staff can now add or remove tags on individual health forms directly from the Health Form Inbox, helping better organise and filter incoming forms.
Improvements
Enhancements that make PACO more intuitive and efficient - Your feedback in action
Quick Send
Validate Dynamic Fields to Prevent Failures:
Dynamic fields in message templates and Quick Send are now validated to prevent message sending failures due to incomplete or missing values.
Allow Sending When Dynamic Fields Are Empty:
Messages will now still send even when certain dynamic fields are null or empty, improving reliability in communication workflows.
Analytics
Improved Report Caching:
Report caching in analytics has been improved to reduce loading times and improve overall system responsiveness.
Fixes
Resolved bugs to keep PACO running seamlessly when it matters most.
TPP
Journal Entries Now Include Questions:
TPP journal entries now correctly include the original health form questions, providing full context for the patient’s responses.
Web Chat & Video
PACO Connect Compatibility:
Video appointments now function correctly when scheduled via PACO Connect and TPP-sourced appointments.
Help Us Support You More Effectively
Please continue raising tickets via the Help Desk – it’s the best way to flag issues and help us improve PACO for everyone.
