New Features
Powerful new tools and capabilities added to PACO to help you work smarter and deliver even better care
No New Features
This release has no new features
Improvements
Enhancements that make PACO more intuitive and efficient - Your feedback in action
PACO Connect
Sessions now ordered by surname for easier navigation:
We’ve updated PACO Connect so that sessions are now ordered alphabetically by the surname of the session holder. This makes it simpler and quicker to find the right session, especially when working with longer lists across multiple practices.
What this means for you:
Sessions are easier to find when scrolling through long lists
A more logical and predictable order when managing multiple session holders
Reduced confusion and faster navigation in the Appointment Book
Scheduler
Prioritisation of Items on Patient Scheduler Now Based on Fields Containing Data:
Previously, the Scheduler showed attachments in a set order, which meant that video consultations and file attachments in the Patient Scheduler were always at the bottom, even when they contained important information. This meant they could be buried further down the list below empty items, making them easier to miss. We’ve updated the system so that any section of the Scheduler containing data will now appear at the top of the list, and the set order followed if all four sections contain data.
What this means for you:
Important attachments are easier to spot
All key patient information is surfaced consistently
Reduced risk of missing data needed for appointments or follow-up
Fixes
Resolved bugs to keep PACO running seamlessly when it matters most.
Scheduler
Mobile booking calendars now correctly filter by site:
We’ve fixed an issue where, on mobile devices, the booking calendar showed availability indicators (circles) for all sites even after a patient selected a specific site. This was a regression of a previous fix, but stronger protections have now been put in place to prevent it happening again.
Previously, patients selecting a site on mobile could still see circles for dates where only other sites had availability. This caused confusion, failed bookings, and unnecessary frustration. The behaviour now matches desktop, where indicators are shown only for the chosen site.
What this means for you:
Patients now see availability indicators only for the site they selected
Mobile and desktop booking experiences are fully consistent
Reduced booking errors and greater patient confidence when booking online
Comms Hubs
Reliable sending to Comms Hub from Capacity & Demand:
We’ve fixed two issues affecting sending to Comms Hub. The first was that attempts to send from the Capacity & Demand module could cause the system to freeze instead of sending. The second was that a patient’s organisation was not always pulling through correctly, which meant lists could display as empty (showing 0 patients). Both problems have now been resolved.
What this means for you:
Confidently send messages from Capacity & Demand without freezing
Patient organisation details now display correctly in Comms Hub
Lists show the correct number of patients, avoiding empty results
Digital Front Door
DFD search crash resolved and stabilised:
We’ve fixed an issue where typing into the Digital Front Door (DFD) search caused a blank page and an error message. The problem was traced to a minor edge case affecting one organisation. We added defensive checks to stop the crash from occurring.
Previously, entering any characters into the DFD search could trigger a failure for that site. The new protections have resolved the issue and will prevent it from affecting other organisations in future.
What this means for you:
Reliable search in DFD without blank pages or errors
Smoother patient and staff workflows with fewer interruptions
Improved platform stability across organisations going forward
Health Form
High-volume Health Form campaigns now schedule reliably:
We’ve fixed an issue where scheduled campaigns including a Health Form could fail when targeting very large patient groups. These campaigns will now create successfully, even at high volumes.
What this means for you:
Large campaigns with Health Forms can now be scheduled without errors
No more duplicate or partial campaign records
Greater reliability when reaching big patient groups
Removal of unsupported languages in Health Form Designer:
We’ve removed a small number of languages from Health Form Designer where SNOMED codes were not correctly applied. These languages were rarely used and, in some cases, duplicates or outdated variants.
This is a temporary measure while we review and update the full language list to ensure it is accurate and properly supported. The update prevents issues where forms could be saved without the correct SNOMED code attached.
What this means for you:
More reliable use of SNOMED codes across supported languages
Reduced risk of errors when selecting a main language in Health Form Designer
Assurance that the available language list is accurate and up to date
Quick Send
Attachments now always send correctly in Quick Send:
We’ve fixed an issue in Quick Send where, if you clicked Send before an attachment had fully uploaded, the message was sent without that file. Patients therefore received the message with no attachment, even though it was meant to be present.
Now, the Send button is disabled until all attachments have finished uploading or are removed. This guarantees that when a file is shown as attached, it is always included in the final message.
What this means for you:
Patients always receive the attachments you’ve added
No more risk of sending messages without files by clicking too soon
A smoother, more reliable sending experience
TPP
Reference Reports eligibility check fixed for TPP patients:
We’ve fixed an issue where TPP patients using the Digital Front Door were incorrectly told they were not eligible when clicking “Check Eligibility.” This was caused by an error in reading the patient ID, meaning the system could not confirm eligibility properly.
The update now correctly handles both EMIS and TPP patient IDs, ensuring that eligibility checks return the right result and eligible patients can proceed without issue.
What this means for you:
Accurate eligibility results for both EMIS and TPP patients
No more incorrect “not eligible” messages for TPP patients
Smoother access for patients using the Digital Front Door
Analytics
Date filters now update correctly in Capacity & Demand:
We’ve fixed an issue in the Capacity & Demand module where date ranges from saved searches were stuck and had to be manually changed each time. The analyser was not updating the date filter to match the saved search settings.
This has now been corrected so that when you select a saved report, the date filter automatically updates to the saved filter, consistent with how Patient Analyser and Medication Analyser already work.
What this means for you:
Saved searches in Capacity & Demand now load with the correct date range
No need to manually adjust date filters after opening a saved report
Consistent, reliable behaviour across all analysers in PACO Analytics
Appointment Book
Accurate booking rules for multiple slot types:
We’ve corrected how booking time limits are applied when a message is mapped to more than one slot type. Each slot type’s minimum and maximum booking window (lead-time limits) is now respected independently.
Previously, the system applied the same limits across all mapped slot types. This caused issues such as valid slots being hidden for more flexible types, or invalid slots being shown for stricter types, leading to failed or incorrect bookings.
What this means for you:
Each slot type now enforces its own booking rules correctly
Patients see only valid appointment options for the chosen slot type
Reduced booking errors and clearer availability for staff and patients
Help Us Support You More Effectively
Please continue raising tickets via the Help Desk – it’s the best way to flag issues and help us improve PACO for everyone.
