Case Studies

PACO™ helps with Instant patient outreach for patient guidance & newsletters

The Challenge

Current NHS Primary Care settings find it challenging to engage and connect with patients as they have to use multiple technology platforms to identify patients, create content and then post or send them messages through another tool. This means when practices are busy they struggle with the prioritisation of that work and patients only receive communications periodically. Time pressures and poor digital products result in generic and dry communications that don’t resonate with patients.

PACO™ helps to achieve Net Zero Carbon Emissions

The Challenge

Using digital communications for patient outreach in an NHS GP practice is crucial because it:

• Increases accessibility

• Improves patient engagement

• Provides better tracking

• Boosts patient satisfaction

• Saves costs

• Reduces carbon footprint

PACO™ helps with Acute Triage and Patient Booking

The Challenge

Many products aim to support practices in this but lack of integration with clinical systems and piecemeal approach to development often leads to an INCREASE in practice workloads. Many clinicians remain unconvinced by the “triage tools” currently available.

PACO™ helps with early cancer identification through pro-active screening

The Challenge

Prostate cancer is a serious health concern that affects many men, and its impact can be devastating if not detected and treated early. Despite the easy and quick initial check and diagnosis process, there has never been an evidence-based screening programme, leaving many men at risk of undetected cancer.

There are several reasons why some men may avoid getting their prostates checked, including fear, lack of awareness, cultural barriers, and competing priorities. 

PACO™ helps with patients self-booking selected appointments that frees up phone lines

The Challenge

Managing the 8 am rush for appointments is a major challenge for GP practice managers and partners as they struggle to predict the number of inbound calls from patients. Traditional communication methods and most technology solutions offer only static information, such as the practice telephone number, adding to the demand for inbound calls. The length of a typical call to book an appointment with a GP in the NHS can vary from a few minutes to around 10 minutes, causing frustration for both patients and staff during busy periods, and potentially hindering the patient experience.

PACO™ helps with Increasing uptake on vital population health programmes

The Challenge

There is a concerning decrease in screening uptake for national programs, specifically for cervical smear tests in Liverpool. Regular screening is important for the early detection of illnesses, and a delayed diagnosis can lead to advanced disease and potentially increased mortality.

Healthcare providers and public health authorities must address this issue by raising awareness and providing accessible and safe screening services during the pandemic. Strategies such as telemedicine, home testing kits, and extended hours for appointments may help.

PACO™ helps with engaging Non responding patients

The Challenge

Annual reviews are crucial for managing chronic conditions, but many patients fail to attend them, risking poor health outcomes and increased pressure on the healthcare system. Reasons for non-attendance include forgetfulness, lack of awareness, transportation issues, and mobility problems. At Brownlow Kensington Park, 22% of females have not had a smear in the last 10 years. It is essential to implement strategies to improve patient attendance and ensure that patients receive the care they need.

PACO™ helps to identify regular DNA patients to
pro-actively engage and reduce non attendance

The Challenge

The knowledge that more precious NHS time has been wasted by a patient making and not-attending an appointment or requesting a call only to let it go to voicemail. So frustrating. There’s also that tinge of guilt that you’re secretly delighted about because it gives you 15 minutes to get back on time, grab a brew and nip to the loo.

With practices overwhelmed with demand, every missed appointment is also time that could be spent helping colleagues, doing paperwork or seeing other patients. A single DNA does not allow a practice to recoup that time, however, as the next patient is often already in the waiting room.