Start Your Training

Select Your Role Type

Please select your role type in order to start the required training for your specific role. If you are also interested in any of the training sessions for other role type, you are welcome to start additional sessions.

Overview of Training Sessions for Each Roles

View an overview of the training sessions for each role

Clinical

The following list is an example of a clinical role:

Clinical, GP, Nurse, etc.

Non-Clinical

The following list is an example of a non-clinical role:

Receptionist, Admin, Care Co-Ordinator, Management, etc.

Super User

The following list is an example of a super users role:

Data Quality Lead, Digital Transform Lead, Local IT Support, Regional IT Support, etc.

PCN/Locality/Hub

The following list is an example of a PCN/Locality/Hub role:

PCN, Locality, Hub, etc.

Clinical

The Clinical role includes 2 sections comprising a total of 4 required training sessions.

If you have any questions, we encourage you to join our Q&A Webinars available at the end of the section. For additional assistance, there are dedicated Scribes within PACO to guide you through each area.

Comprehensive Overview of PACO

This section includes 1 training session, designed to be completed in approximately 12 minutes.

1. Overview of PACO

This training session is designed to be completed in just 12 minutes.

Please make sure to collect your certificate of completion at the end of the training session

Using PACO's Rocketbar

This section includes 3 training sessions, designed to be completed in approximately 35 minutes.

1. Download & Navigate Rocketbar

This training session is coming soon

2. Streamlining Admin Tasks in Rocketbar

This training session is designed to be completed in just 15 minutes.

Please make sure to collect your certificate of completion at the end of the training session

3. Communicate with Patients using Rocketbar

This training session is designed to be completed in just 20 minutes.

Please make sure to collect your certificate of completion at the end of the training session

Web Chat & Video (Optional)

This section includes 1 optional training session, designed to be completed in approximately 15 minutes.

1. PACO's Web Chat & Video Consultation

This training session is designed to be completed in just 15 minutes.

Please make sure to collect your certificate of completion at the end of the training session

Q&A Webinar

If you have any questions or would like to discuss anything with our team, we invite you to join one of our scheduled Q&A webinars.

Non-Clinical

The Non-Clinical role includes 2 sections comprising a total of 4 required training sessions.

If you have any questions, we encourage you to join our Q&A Webinars available at the end of the sections. For additional assistance, there are dedicated Scribes within PACO to guide you through each area.

Comprehensive Overview of PACO

This section includes 1 training session, designed to be completed in approximately 12 minutes.

1. Overview of PACO

This training session is designed to be completed in just 12 minutes.

Please make sure to collect your certificate of completion at the end of the training session

Supporting Patients & Staff on PACO

This section includes 3 training sessions, designed to be completed in approximately 50 minutes.

1. Accessing PACO’s Digital Front Door & Care Navigation

This training session is designed to be completed in just 15 minutes.

Please make sure to collect your certificate of completion at the end of the training session

2. Communicate with Patients using Rocketbar

This training session is designed to be completed in just 20 minutes.

Please make sure to collect your certificate of completion at the end of the training session

3. Streamlining Admin Tasks in Rocketbar

This training session is designed to be completed in just 15 minutes.

Please make sure to collect your certificate of completion at the end of the training session

Web Chat & Video (Optional)

This section includes 1 optional training session, designed to be completed in approximately 15 minutes.

1. PACO's Web Chat & Video Consultation

This training session is designed to be completed in just 15 minutes.

Please make sure to collect your certificate of completion at the end of the training session

Q&A Webinar

If you have any questions or would like to discuss anything with our team, we invite you to join one of our scheduled Q&A webinars.

Super Users

The Super Users role includes 4 sections comprising a total of 16 required training sessions.

Comprehensive Overview of PACO

This section includes 2 training sessions, designed to be completed in approximately 12 minutes.

1. Overview of PACO

This training session is designed to be completed in just 12 minutes.

Please make sure to collect your certificate of completion at the end of the training session

2. Navigating PACO

This training session is coming soon

Getting Your Practice Ready To Use PACO

This section includes 5 training sessions, designed to be completed in approximately 1 hour & 54 minutes.

1. Making PACO Yours

This training session is coming soon

2. Health Form Design

This training session is designed to be completed in just 30 minutes.

Please make sure to collect your certificate of completion at the end of the training session

3. Communication Templates

This training session is designed to be completed in just 35 minutes.

Please make sure to collect your certificate of completion at the end of the training session

4. Setting Up Communication Campaigns

This training session is designed to be completed in just 23 minutes.

Please make sure to collect your certificate of completion at the end of the training session

5. Setting Up PACO's Digital Front Door & Care Navigation

This training session is designed to be completed in just 26 minutes.

Please make sure to collect your certificate of completion at the end of the training session

Running PACO In Your Practice

This section includes 4 training sessions, designed to be completed in approximately 1 hour & 13 minutes.

1. Accessing PACO's Digital Front Door & Care Navigation

This training session is designed to be completed in just 15 minutes.

Please make sure to collect your certificate of completion at the end of the training session

2. Streamlining Admin Tasks in Rocketbar

This training session is designed to be completed in just 23 minutes.

Please make sure to collect your certificate of completion at the end of the training session

3. Communicate with Patients in Rocketbar

This training session is designed to be completed in just 20 minutes.

Please make sure to collect your certificate of completion at the end of the training session

4. PACO's Web Chat & Video Consultation

This training session is designed to be completed in just 15 minutes.

Please make sure to collect your certificate of completion at the end of the training session

Optimise Your PACO

This section includes 5 training sessions, designed to be completed in approximately 37 minutes.

1. Analytics for PACO's Digital Front Door & Care Navigation

This training session is designed to be completed in just 22 minutes.

Please make sure to collect your certificate of completion at the end of the training session.

2. Automate Your Call:Recall

This training session is coming soon

3. Unlock the Full Analytics

This training session is coming soon

4. Setting Up PACO Connect Appointment Books

This training session is designed to be completed in just 15 minutes.

Please make sure to collect your certificate of completion at the end of the training session

5. Running PACO Connect Appointments

This training session is coming soon

Q&A Webinar

If you have any questions or would like to discuss anything with our team, we invite you to join one of our scheduled Q&A webinars.

PCN/Locality/Hub

The PCN/Locality/Hub role includes 2 sections comprising a total of 3 required training sessions.

Comprehensive Overview of PACO

This section includes 1 training session, designed to be completed in approximately 12 minutes.

1. Overview of PACO

This training session is designed to be completed in just 12 minutes.

Please make sure to collect your certificate of completion at the end of the training session

Setting Up Your PCN Services on PACO

This section includes 2 training sessions, designed to be completed in approximately 15 minutes.

1. Setting Up PACO Connect Appointment Books

This training session is designed to be completed in just 15 minutes.

Please make sure to collect your certificate of completion at the end of the training session

2. Running PACO Connect Appointments

This training session is coming soon

Q&A Webinar

If you have any questions or would like to discuss anything with our team, we invite you to join one of our scheduled Q&A webinars.