Patient Natural language: Empower patients with PACO
As healthcare providers, one of the most important responsibilities we have is to communicate effectively with our patients. This is particularly important when it comes to providing them with information about their health, treatment options, and medical procedures. However, language barriers can often hinder effective communication, especially when it comes to patients who speak languages other than English. There’s clear evidence of unintentional discrimination against these patients across UK public services.
This is where natural language translations can play a crucial role in improving patient communication and engagement. By providing accurate translations of health information and important appointment invitations, we can ensure that patients are fully informed and empowered to make the best decisions for their health. This protects the patient AND the provider of care who is able to evidence informed consent.
At Blinx Healthcare, we understand the importance of truly understandable communications in healthcare, which is why we developed PACO (Patient and care optimiser). PACO is a powerful tool that can overcome language and cultural barriers to communication, even in English – users can create bespoke emails and SMS messages using informal, engaging and culturally relevant language – even adding images and video where appropriate.
With PACO, healthcare providers can easily translate health information and invite into multiple languages, including commonly spoken languages such as Spanish, Chinese, and French. This means that patients who may not be fluent in English can still access vital health information in their native language, making it easier for them to understand and act upon.
Moreover, PACO uses advanced natural language processing algorithms to ensure that translations are accurate and contextually relevant. This means that patients can trust the translated information they receive and feel confident in their ability to make informed decisions about their health.
In addition to improving patient communication and engagement, PACO can also help practices and PCNs save time and resources. By automating the translation process, PACO eliminates the need for manual translation, which can be time-consuming, prone to errors and expensive.
With PACO, healthcare providers can streamline their communication processes and focus on delivering high-quality care to their patients.